A Clear and Fair Policy, with Full Transparency on Fees.
This Refund Policy applies to all services offered by CorporaX. It covers professional and facilitation assistance for government processes (such as company, GST, and trademark registration), as well as services delivered directly by CorporaX, such as accounting, HR, payroll, virtual office, and website development. CorporaX charges professional and facilitation fees only. CorporaX is a private business consultancy and not a government body. All registrations, licences, and certificates are issued solely by the relevant government authorities, and you may also apply for them directly on the official government portals. Any government, statutory, or third-party fees are separate from our fees, are charged at actuals, and are paid to the relevant authority on your behalf. This Policy should be read alongside our Terms of Service and Privacy Policy.
1. What Your Payment Covers
To make refund eligibility easy to understand, here’s how your payment breaks down:
CorporaX Service Fees — what you pay us for guidance, documentation, filing support, and ongoing assistance. This is the only portion CorporaX actually earns.
Government & Statutory Charges — official fees, stamp duty, or other statutory costs payable to authorities like the MCA, GSTN, or IP India. We collect these on your behalf and pass them on at cost — we don’t mark them up.
Third-Party Costs — charges for any external service used to complete your request, such as a Digital Signature Certificate or an independent certification.
2. Cancelling Your Service
You can request a cancellation at any time by writing to us. What you’re eligible to get back depends on how far along your service is:
Before we’ve started work — you’re eligible for a refund of our service fee, minus any government or third-party amount already paid out, and a small administrative charge.
After work has started— if our team has already begun preparing documents or coordinating your case, refunds are assessed case-by-case based on how much work is complete.
After filing with an authority — once your application or payment has been submitted to a government body, the government-fee portion is not refundable, and neither is the service fee for the work already completed up to that point.
3. What You Can Get Back
Our service fee for any portion of work that hasn’t started yet, less a small administrative charge.
Government or third-party amounts we’ve collected but not yet paid out on your behalf.
Any duplicate payment or amount charged in error.
4. What You Can’t Get Back
Government fees, statutory charges, taxes, or third-party payments once they’ve been submitted or paid out on your behalf.
Our service fee for work already completed or actively in progress.
Charges tied to delays, rejections, or extra requirements caused by inaccurate or incomplete information you provided, or by not responding to us in a reasonable time.
5. Government Timelines Aren’t Something We Control
Approvals, rejections, and processing timelines for any registration or licence are decided entirely by the relevant government authority — not by us. A delay or rejection from a government body isn’t, by itself, grounds for a refund of our service fee if we’ve carried out our part correctly. That said, we’ll continue supporting you through any follow-up queries the authority raises.
6. How to Request a Refund
Email us at support@corporax.in with “Refund Request” in the subject line. Include your name, the service you purchased, your payment reference, and a brief reason for the request. We’ll review and get back to you within 7 business days.
7. How Refunds Are Processed
Approved refunds are credited back to your original payment method within 15–20 business days, depending on your bank or payment provider. Final refund decisions rest with CorporaX management and are applied fairly and consistently with this policy.
8. Disputes & Chargebacks
If something about a charge doesn’t look right, please reach out to us directly first — we’d rather resolve it with you than have it escalate. Filing a chargeback without contacting us first can slow things down. If a dispute is raised through your payment provider, we’ll share relevant service records and communications as needed to help resolve it.
9. Our Commitment to You
We can’t control the outcome or timeline of a government process, but we will always stand by you through it — following up, resolving queries, and keeping you informed. This policy should be read alongside our Terms & Conditions and Disclaimer.
